MLR Auto Ltd
MLR Auto Limited, established in 2000, MLR Auto Ltd. has made a name for itself in the list of top suppliers of Three Wheeler & Parts, Three Wheeler & Parts in India. The supplier company is located in Hyderabad, Telangana and is one of the leading sellers of listed products.
Maximise efficiencies and increase sales through improvements in Lead Management, Opportunity Tracking and Reporting functionality.
The Salesforce.com CRM Implementation services are required to automate sales process of MLR Dealers primarily concentrating on the following business process:
• Dealer Management
• Enquiry Management
• Customer Management
i) Vehicle and pricing
(1) Dealer vehicle Masters
(2) Vehicle PO
i) MLR to Dealer Vehicle Invoice
ii) Dealer to end Customer Vehicle Invoice
iii) MLR to Dealer Spares Invoice
iv) Dealer to End Customer Spares Invoice
• Service & Spares Management
i) Spares Window
ii) Spares Masters
(1) Spares PO
• Compliant & Feedback Management
i) Presales Complaints
ii) Post sales Complaints
• Reports & Dashboards
The main users of the Salesforce CRM are the MLR Users and Dealers
All feasibility checks by Mannya Techno Solutions on some of the requirements will be analyzed during development and if there is any issue, then both parties (Mannya Techno Solutions & MLR Auto Limited) should come to a conclusion on the requirement, either alternate solution or requirement scope out.
Depending on the functional and technical feasibility of Salesforce.com, the requirements have been drafted. This document aims at detailing the requirements which will be reviewed by MLR Auto Limited.