Service Cloud

Mannya’s Service Cloud implementation teams recognize that each customer has unique needs and processes. Therefore we offer a wide range of solutions and options tailored to your individual model for customer-centric services.

Mannya brings the best of innovation from Salesforce such as Chatter, Social media, Social communities, Live agent and Analytics, each of which may be customized to enhance the value for your customer community.

Key Highlights

Project Success – Over 10 Implementations – Strong alliance and collaboration with Salesforce.com strategic teams
Technology Spread – Salesforce.com, Middleware (Informatica, Cognos, Pentaho) – JScript, JQuery, Angula JS
Expertise – Broad experience, both technical and functional resources trained in CRM Offerings – Salesforce.com Certified Administrators, Developers & Consultants

Group

Suitable Company Size

Standard Project Timeline

Role & User Management

Profile Management

Account & Contact Management

Case Management

Asset and Contract Management

Email to Case

Case Auto Respond

Case Auto Assignment

Case Auto Escalation

Service Console

Task & Activities Management

Chatter Management

Basic Data Migration

Customised Workflow and Approve process

Knowledge & Article Management

Social Network connecting

Entitlement Management

Mobile Service

Advanced Automation process (Trigger & Apex)

Field Service Management

Live Chat

CTI Integration

Advanced Data Migration

Reports & Dashboards

Professional

1-50

3–4 Weeks











Max. of 2 hours for a total of 5

Enterprise
(MOST POPULAR)

51-100

7–8 Weeks






Max. of 4 hours for a total of 10

Unlimited

Above 100

11–12 Weeks

Max. of 6 hours for a total of 15