Salesforce Service Cloud Implementation and Support Services
Our Service Cloud Solutions
Mannya provides unique solutions to their customers based on their business requirements. Embed Customer Support Seamlessly into Mobile Apps and Websites with our Service Cloud Implementation and Support Services. We deliver instant and easy services through the Service Cloud Platform with our implementation and support services.
Service Cloud Offerings
Omni-Channel is a feature that can be used in the Sales or Service Console which when once enabled and configured, automatically pushes work to your users in real time.
Case management routes Cases for your configuration processes with the least possible amount of work when looking for top-notch support for your customers.
Social customer service is integrated with Salesforce Customer Success Platform, which enables the social team to gather a comprehensive picture of the customer to inform responses.
Salesforce Knowledge gives you the ability to build out a comprehensive Knowledge Base (KB) inside of Salesforce to service your internal agents, partners and customers.
Salesforce Field Service, formerly known as Field Service Lightning (FSL), is the extension of Service Cloud that provides a comprehensive view of workforce management.
Einstein Bots are virtual customer assistants that either resolve a customer inquiry without service agent involvement or assist by gathering up-front information before handing-off to an agent.
Computer Telephony Integration (CTI)
Salesforce CTI is one of the most popular methods used to connect organizations’ telephone and computer systems.
Approval process takes automation one step further, letting you specify a sequence of steps that are required to approve a record.
The goal is to get a snapshot of your performance, identify positive trends, or areas for improvement at a single glance.