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    MLR Auto

    Established in 2015, MLR Auto Ltd. has made a name for itself in the list of top suppliers of Three Wheeler & Parts in India. The supplier company is located in Hyderabad, Telangana and is one of the leading sellers of listed products.MLR Auto Ltd. is listed in Trade India’s list of verified sellers offering supreme quality of Cargo Three Wheeler etc.

    Challenge

    To provide an efficient solution to capture and address the enquiries from various sources mainly designed for the distributors of MLR auto.
    To track sales activities before the conversion of an enquiry to the customer.
    A synchronous system to maintain inventory and spares management.
    To have efficient and simple steps to generated Indent from Distributors logins (Partner community) and track the status of the Purchase order with their own instance.

    Mannya Solution

    Objective wise
    Automated workflows and approval management turn out quick responses which aid in the increase in customer satisfaction.
    Developed a dealer management solution which helps in building a strong dealer relationship, in turn, aiding sales enhancement.
    Enquiry management solution helped MLR in capturing enquiries from all the sources and tracking all the activities corresponding to the enquiry.
    Sales process including opportunity management to activity management and invoicing is provided with an organized flow of hand in hand procedures.
    Service process involving complaint management, stock and inventory management helps MLR in maintaining every update of their system.

    Result

    Final Fruit
    A user-friendly system to provide well-structured sales and Distribution process of MLR.
    Improved dealer-firm relations.
    Efficient sales cycle and deal closure rates.
    Enhanced customer service experience.
    Trusted platform for tracking all the activities of firm and distributors on sales and inventory operations.

    Radius Developers

    Radius is an amalgamation of integrity, transparency and ability to deliver challenging projects on time. Radius is an outcome of the succession plan at the Wadhwa Group, where Sanjay led the business as a Managing Director for over a decade. Above all, everything that we do will be built around all our stakeholders. Each development by Radius is an affirmation of its dedication. We bring to life unique concepts in urban real estate, which remain faithful to the philosophy of ‘Built Around You’.

    Challenge

    Needed a system to automate their sales, operations and support process.
    Required a system to streamline their operations and support process to able to resolve the queries on time.
    They wanted to track their sales team productivity and performance based on which they would be incentivized.
    Dependency on internal teams for data.
    There was no integration with the back end system that was hampering them to manage the inventory and product availability status in the Salesforce system.
    Needed integration with Tally ERP enabling sales reps to collect payments on time.

    Mannya Solution

    Objective wise
    Next steps: Integration with Tally ERP9 will help the sales reps to integrate their financial module, which will enable a sales rep to collect payments regularly.
    Integration with the back end database (Postgres SQL) using Midas has helped them to manage their inventory in real time, also equipped sales reps to check the product availability in real time in Salesforce.
    Integration with FTP/AWS-S3 for storing high-resolution pictures.
    Operations and support process streamlined SLAs which helped their agents resolve customer queries on time with high CSAT.
    Mannya helped them to streamline their sales, operations and support processes enabling them to manage their sales pipeline visibility, also enabled sales reps to check their incentives and targets.

    Result

    Final Fruit
    Reports & Dashboards enabled them to measure business performance at every level in the organization.
    Complete Sales and Marketing visibility.
    Consolidation of information on a single platform to maintain confidently of data across divisions.
    A scalable platform to accommodate future business needs.
    Single source of truth – information in the cloud allows them to easily eliminate redundancies.

    UNIMARK Pvt Ltd

    In 1982, six separate sales agencies came together with the idea of United Marketing serving the Indian manufacturing sector and founded Unimark as a partnership firm. What started with the head office in Bengaluru and a branch office in Mumbai is today spread over five cities and activity centres all over the country.

    Challenge

    Integrating the 3rd party tool for pulling the spare products and updating the stock in both Salesforce and Quick book platform.
    Quote and Invoices from Quick book if the product is based out of INDIA for other regional products directly creating Quotes and Invoices functionality from Salesforce.
    Tracking the availability of the toolbox equipment to assign for the service appointment based on the toolbox assigned to.
    Overall delay in closing the cases based on the suitable reason for future improvement.
    Functionality to automatically create the case record for the customer who has signed up the contract.
    Creating the functionality to get the health checkup check-list based on product and visits for the service contract based service appointments.

    Mannya Solution

    Objective wise
    Created the reports to get the information like case details, assigned to, number of days, products etc., for which the toolbox was assigned and the status on the toolbox.
    Using the apex schedule class, we have automated the creation of cases based on the service contract.
    Configured validation rules to close the toolbox assigned service appointments with the notification to the dispatcher regarding the assigned resource, work order and the status of the toolbox which allows users to save the service appointment only by giving the status of the toolbox in the toolbox assignment object associated with the work order/service appointment.
    Using the API’s from Quick book integration functionality for pulling the data related to the quote and invoice which will be created in the quick book for INR spare products is pulled to create the quote and invoice automatically by writing the script.
    Using the API’s from Quick book integration functionality for pulling the data related to the spare products and code which will update the inventory based on the invoice created.
    Using the VF pages developed the pages where the user can check-in or select the picklist value associated with service contract base service appointments.

    Result

    Final Fruit
    Customer experience in finding the overall company process, customer relationship, forecasting, close opportunities, customer satisfactions placed in a single dashboard and displaying it on the home screen.
    Reduced the manual effort in creating the records mapping with the associated objects getting the real-time information, identifying the gaps in the whole process for improvement.
    Ensuring the real-time information on toolbox status and finding the gap to improve in assigning the toolbox for further cases to reduce the timeline.
    Support business initiative from dual creation of quote and invoice to a click of a button to get the invoice from the 3rd party.

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